Privacy Policy

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

This includes:

• Account registration details (name, email address, phone number, password)
• Property listing information
• Messages and communications through the Platform
• Payment information when purchasing services
• Identity verification information, including driver’s license or government-issued ID
• Documents uploaded for property claims or certifications
• Preferences, saved searches, and user settings

B. Information Collected Automatically

When you use the Platform, we may collect:

• IP address
• Browser type and operating system
• Device identifiers
• Pages viewed and interactions
• Search queries
• Clickstream data
• App usage patterns
• Location data (if authorized by you)

C. Information From Third Parties

We may receive information from:

• Public records
• Service providers
• Payment processors
• Third-party identity verification platforms
• Real estate professionals
• Integrated partners, if you choose to connect accounts

2. How We Use Your Information

We use your information to:

• Operate, maintain, and improve the Platform
• Facilitate property listings and searches
• Verify identity for safety and fraud prevention
• Support communication between buyers, sellers, renters, investors, and service providers
• Provide customer service
• Process transactions and payments
• Personalize recommendations or AI-assisted search result
• Analyze usage patterns to improve performance
• Enforce platform security, safety, and compliance
• Comply with legal obligations and regulatory requirements

3. Use of Driver’s License and Identity Information

Your driver’s license, passport, or other government-issued identification is collected exclusively for:

• User identity verification
• Fraud detection and prevention
• Enhancing platform safety
• Preventing duplicate or fake accounts
• Compliance with applicable laws

This information is never shared with other users, buyers, sellers, wholesalers, service providers, or the public. It is stored securely and used internally only.

We do not sell, rent, or disclose driver’s license details to third parties except:

• As required by law
• To comply with lawful government or regulatory requests

For internal verification through a trusted verification vendor under strict confidentiality obligations

4. How We Share Information

We may share certain information with:

A. Service Providers

Third parties that help us:

• Host the Platform
• Process payments
• Perform analytics
• Provide customer support
• Verify identity
• Ensure security

These providers must adhere to strict confidentiality requirements.

B. Other Platform Users (Limited & Controlled)

Only information you choose to make public or include in a listing is visible to other users.

We do not disclose:

• Driver’s license information
• Payment data
• Sensitive identity or verification information
• Private messages

C. Legal and Compliance

We may share information where required to:

• Cooperate with law enforcement
• Respond to subpoenas or legal processes
• Protect DOSS, users, or the public
• Enforce our Terms of Use

D. Corporate Situations

If DOSS undergoes a merger, acquisition, or restructuring, data may be transferred as part of the transaction with appropriate protections

5. How We Protect Your Information

We use industry-standard security measures, including:

• Encryption in transit and at rest
• Multi-factor authentication for sensitive actions
• Firewalls and intrusion monitoring
• Access controls and internal data permissions
• Secure data centers

Despite safeguards, no system is completely secure. Users should protect their login credentials and report suspicious activity immediately.

6. AI and Automated Tools

hōmhub uses artificial intelligence to enhance:

• Property searches
• Recommendations
• User experience
• Information extraction
• Fraud detection
• Listing enhancements

AI Limitations

• AI may generate imperfect, outdated, or incomplete insights
• AI outputs are not professional advice
• You should verify AI-generated suggestions independently

Use of Data for AI

We may use anonymized and aggregated data to train and improve AI systems. Personal identifiers and driver’s license information are never used to train AI.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Improve platform performance
• Remember user preferences
• Analyze usage
• Personalize experiences
• Deliver relevant content

You may disable cookies in your browser settings, though some features may not function properly.

8. Your Choices and Rights

Depending on your location, you may have the right to:

• Access personal data
• Update or correct information
• Request data deletion
• Opt out of certain data uses
• Download your data
• Control marketing communications

Submit requests at: info@homhub.ai

9. Retention of Information

We retain personal information as long as:

• You maintain an account
• It is necessary to provide services
• It is required for compliance or legal purposes
• Fraud prevention or identity verification requires retention

Driver’s license data is stored securely and deleted once no longer required for safety or compliance.

10. Children's Privacy

The Platform is not intended for anyone under 18 years old.
We do not knowingly collect information from minors.

11. Third-Party Links

Our Platform may contain links to third-party websites.
We are not responsible for their privacy practices or content.

12. International Users

If you access the Platform outside the United States, you consent to the transfer of your data to the United States, where privacy laws may differ.

13. Changes to This Privacy Policy

We may update this Policy periodically. Material changes will be posted on the Platform with a revised “Last Updated” date.

Continued use after updates constitutes acceptance.

14. Contact Information